Terms & Conditions

Purchasing terms and conditions

The prices of all our products sold online specified without VAT as business is not registered for VAT. The prices of all our products do not include shipping costs. Shipping rates are described in Delivery information

The costs of customs clearance and import taxes are not included in the product or shipping price and must be paid on arrival by the receiver of the goods. Usually, these charges are paid for by the importing transport company and subsequently billed to the recipient upon delivery of the shipment.

Return policy/cancellations

If for whatever reason you are dissatisfied with your purchase, you may return it for a full refund within 14 days of receiving your delivery. Contact us according to Contact form  to receive further steps of returning process. The returned item(s) must be unused. You will receive a full refund for your purchase, but you are responsible for the return shipping costs including any import taxes that may be required.

If you receive an incorrect order (that is to say, a product that is different to the one confirmed in your quotation), then please Contact us according to Contact form  to receive further steps of returning process. Perlik Ballet will offer an immediate replacement with the correct item and will assume all additional shipping costs.

Warranty

For a period of 12 months after the date of delivery, Perlik Ballet will guarantee the reimbursement or replacement of defectively manufactured products only. Please please Contact us according to Contact form, informing us and providing evidence of the defective product. After verifying the defect, Perlik Ballet will reimburse or replace the purchased product and will assume all additional shipping costs. Defects or damage caused from incorrect use or handling of material or normal wear and tear is not covered in this warranty. Should your delivery arrive damaged, please do not accept it or ask the courier to confirm the damage in writing. The courier and transport service will not accept claims for damage after delivery unless otherwise stated by the customer and documented by the courier at the time of delivery. Perlik Ballet cannot compensate the customer directly if a damaged delivery has not been documented by the customer and courier.

Forms of payment

Perlik Ballet accepts the following forms of payment: Visa and Mastercard. Unless otherwise stated, all the products listed in our online shop are in stock and orders will be processed the following business day after ordering. Delivery time Standard: 5 to 10 working days.